Refund Policy
Refunds/Deferrals due to Cancellation by YOU
All registrations for in-person TRi KiDS events are non-refundable after the purchase is complete. You have the option to purchase registration insurance when you register your athlete to cover a limited number of scenarios that would prevent your athlete from participating.
Should your athlete no longer be able to attend the event for any reason, there are a number of recourse options available:
- Transfer your registration to another event or another participant (if space is available). This process must be completed at least 14 days prior to the event date. Note: We are unable to facilitate any sales of registrations and transferred athletes may not receive their name on a bib if it’s after the personalization deadline.
- If your request is received at least 30 days prior to the event, you may defer your registration to any event in the 2024 season for no fee.
- If your request is received between 29 and 14 days prior to the event, you may defer your registration to any event in the 2024 season for $10 + HST + fees per athlete.
- We do not offer deferrals if the race is less than 14 days away.
We hope these options provide you with some clarity before registering your athlete. If you have any questions or wish to initiate any of the above processes, please contact us.
Specific Deadlines for Each Event (all deadlines are at 12:00pm sharp):
| Race | Race Date | Free Deferral Deadline | $10 Deferral & Transfer Deadline |
|---|---|---|---|
| London | May 28, 2023 | April 29, 2023 | May 14, 2023 |
| Burlington | June 11, 2023 | May 12, 2023 | May 28, 2023 |
| Niagara (Port Colborne) | August 20, 2023 | July 21, 2023 | August 6, 2023 |
| Milton | September 3, 2023 | August 4, 2023 | August 20, 2023 |
Refunds/Deferrals due to Cancellation by US
We apologize, but unfortunately, we are not able to offer refunds for any events that are cancelled. While the event is not taking place, a portion of the registration funds has already been spent in anticipation of the event, whether it happens or not. Every race is different, but we feel our transfer and deferral policy are fair and in line with or exceed what many others are doing in our industry.
The following options will be available to those currently registered for a cancelled event:
- You will be provided with a 100% deferral into the same event in 2024.
- You also have the option of transferring your registration to a virtual event and receiving a partial refund of $15 (less fees charged by Race Roster).
The following options will be available to those registered for an event that is rescheduled to a new date in 2023:
- Athletes currently registered will be automatically transferred to the new date.
- If the new date does not work, a 100% deferral into the same event in 2024 will be provided.
- You also have the option of transferring your registration to a virtual event and receiving a partial refund of $15 (less fees charged by Race Roster).
Please note that this policy only applies to events cancelled by us. Please review the policy above for individual athlete cancellations.
For events that are affected, you will receive a specific email with instructions regarding event options or deferral. We realize there is much uncertainty regarding any events being completed this summer and thank you for your patience and support.
Merchandise
All merchandise (including hats, crew sweaters, hoodies, etc.) is non-refundable after purchase. Merchandise purchased at an event can be exchanged for a different size (if available) on the date of purchase.