Refund Policy

In-Person Events

All registrations for in-person TRi KiDS events are non-refundable after the purchase is complete. You have the option to purchase registration insurance when you register your athlete to cover a limited number of scenarios that would prevent your athlete from participating.

Should you no longer be able to attend the event for any reason, there are a number of recourse options available:

  1. Transfer your registration to a TRi KiDS at Home virtual event. This process must be initiated before April 30, 2022. After your registration is transferred, you will automatically receive a partial refund of $15.
  2. Transfer your registration to another event or another participant (if space is available). This process must be initiated at least 14 days prior to the event date.
  3. Defer your registration to any event in 2023. This process must be initiated at least 14 days prior to the event date.

We hope these options provide you with some clarity before registering your athlete. If you have any questions or wish to initiate any of the above processes, please contact us.

Refunds/Deferrals due to COVID-19 Cancellations

We apologize, but unfortunately, we are not able to offer refunds for any events that are cancelled. While the event is not taking place, a portion of the registration funds has already been spent in anticipation of the event, whether it happens or not. Every race is different, but we feel our transfer and deferral policy are fair and in line with or exceed what many others are doing in our industry.

The following options will be available to those currently registered for a cancelled event:

  • You will be provided with a 100% deferral into the same event in 2023.
  • You also have the option of transferring your registration to the TRi KiDS at Home Virtual Event and receiving a partial refund of $15.

The following options will be available to those registered for an event that is rescheduled to a new date in 2022:

  • Athletes currently registered will be automatically transferred to the new date.
  • If the new date does not work, a 100% deferral into the same event in 2023 will be provided.
  • You also have the option of transferring your registration to the TRi KiDS at Home Virtual Event and receiving a partial refund of $15.

Please note that this policy only applies to events cancelled by us. Please review the policy above for individual athlete cancellations.

For events that are affected, you will receive a specific email with instructions regarding event options or deferral. We realize there is much uncertainty regarding any events being completed this summer and thank you for your patience and support.

Virtual Events (TRi KiDS at Home)

All registrations in a TRi KiDS at Home event are final sale and non-refundable after purchase. You may transfer the registration to another person by giving them the package; you do not need to inform us of the transfer.

Merchandise

All merchandise (including hats, crew sweaters, hoodies, etc.) is non-refundable after purchase. Merchandise purchased at an event can be exchanged for a different size (if available) on the date of purchase.